Thank you CITYCELL!
Sajjad Waheed, Dhaka
On July 2, The Daily Star published a letter "Who shall save the cellular telephone users from sufferings?". Soon after the letter was published, the relevant response from the CityCell came down for a real "manhunt" to search me out. Lastly, we met on July 3, 2003 and had a fruitful discussion on the problems that I had mentioned in the letter.Some problems like the SMS was solved, as they looked into the matter. The other problem of poor signal strength at the locality I am living in shall be solved they promised me. At least, if not solved immediately, they will take up some measures to minimise the problem. I really appreciate the steps they had taken to solve the problems. I hope their sincerity to solve problems of the customers will enable them overcome the competition in the market. One thing that I should note here is that if the operators are sincere in their efforts to provide all the services they always advertise, then they will create trust amongst the users of them as well.
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