Robi launches video chat support for speech, hearing-impaired customers

Telecom operator Robi Axiata has launched an initiative to extend video chat support for speech and hearing-impaired customers.

There will be a dedicated video chat service on Robi's website specifically designed for customers who are speech and hearing impaired.

This service will connect the users with agents trained in sign language, offering essential support from 10 am to 7pm daily, accessible from anywhere in Bangladesh, the company said in a statement.

To better serve customers with low vision, Robi has implemented options on its website that allow users to adjust font sizes and color contrasts, making navigation simpler and more comfortable, the operator said.

Additionally, Robi is expanding its in-home service support for customers with physical disabilities who may find it challenging to visit service centres.

By calling 01688888822 or 121, the customers can request assistance delivered directly to their homes.

This service is currently available in Dhaka, Gazipur, Savar, Narayanganj, Keraniganj, Khatunganj, Mymensingh, Narsingdi, Chattogram, Khulna, Rajshahi, and Barishal.

Robi also provides dedicated services for the physically-challenged customers at 105 Robi Centres across the country.

 "We understand that customers with disabilities, especially those outside the capital, often face challenges in accessing essential services," said Rajeev Sethi, managing director and CEO of Robi Axiata.

"Our goal is to ensure that physical limitations do not prevent any customer from receiving the support they need. We believe these initiatives will greatly benefit customers with disabilities throughout Bangladesh."