Banglalink has launched the first AI-powered chatbot in Bangladesh's telecom sector which is available on the MyBL Super App and RYZE app.

This advanced chatbot offers instant solutions with a human-like conversational experience, revolutionizing customer service in the industry.  

The Generative AI (GenAI) engine, co-created by Banglalink and Google, utilizes advanced natural language processing to provide seamless assistance in English, Bangla, and hybrid languages. Inspired by VEON's AI1440 strategy, which integrates augmented intelligence across operations to improve customer engagement, decision-making, and business efficiency, the initiative underscores Banglalink's commitment to making "AI for All" a reality.  

The chatbot enables users to perform tasks such as balance inquiries and package purchases quickly and independently, streamlining customer interactions across the RYZE and MyBL Super App platforms.

Golam Kibria, Chief Digital Officer of Banglalink, described the innovation as a game-changer for customer engagement. "The Banglalink GenAI Chat Engine, co-created with Google, revolutionizes customer interactions by leveraging AI-driven technology. This innovation empowers our customers and sets a new standard for the telecom industry," he said.  

The AI-powered chatbot represents a significant milestone in Banglalink's digital transformation journey, offering a faster, more efficient customer experience. Customers can download the MyBL and RYZE apps to access this cutting-edge solution and receive instant support for their queries.