A rising star in BPO

asm Mohiuddin Monem

Starting with only six people 10 years back, ServicEngineBPO has emerged as a leading business process outsourcing (BPO) company that is now providing business solutions to more than 30 global clients.

But creating confidence among global clients was not so easy. It had to prove its worth by competing with an Indian BPO firm in winning a contract from a US-based company.

“That was the first big deal for us, and it was possible due to the commitment of our young talents,” said ASM Mohiuddin Monem, chairman of ServicEngineBPO.

ServicEngineBPO, a concern of Abdul Monem Ltd, now specialises in back office processing, digital advertising operations, web and software development, data aggregation and analysis, quality assurance and testing, and call quality assurance.

It now has a team of over 500 young talents working round the clock. One of the unique features of ServicEngineBPO is that around one third of its workforce is young, educated and empowered females.

The company was recognised as the ICT Solution Provider of the Year by The Daily Star.

“We will continue to flourish in IT and IT-enabled services and help establish a Digital Bangladesh,” said Monem.

ServicEngineBPO has been recognised as one of the top 100 global outsourcing companies by the International Association of Outsourcing Professionals (IAOP). It is the only Bangladeshi firm that has been securing a place on the list of “The Global Outsourcing 100” as a “Rising Star” since 2014 for its excellence in the IT industry.