City Bank Limited: Bangladesh’s Best Bank for Premium Services 2023

Mashrur Arefin

Managing Director & CEO

City Bank Limited

At City Bank, we focused more on enhancing our earning capacity than cost control over the last four years. Right now, we are a bank that can take pride in one-third of its income coming as fee revenue. This is a testament to people loving this bank not only for loans but for its many services too. We also take pride in the fact that out of the 40,000 crore taka loan book, 10,000 crore belongs to the retail portfolio, our main driving force consisting of the general citizens of this country. Our popularity to them means that the masses trust and value us. Another great thing is that, most of our customers use Citytouch, which is our digital banking app. Last year some 40,000 crore taka were transacted in Citytouch alone. These are the driving forces behind our success.

Top 3 Initiatives

• An exclusive partnership with American Express has strengthened City Bank's position in providing a premium service experience.
• Investing in CBL Money Transfer, expanding the global footprint.
• Implementing a cutting-edge ATM network accepting inward foreign currency remittances.

Top 3 Achievements

• Impressive financial performance, with a 22% increase in total assets in 2022.
• Small and medium-sized enterprise businesses generated a 31% growth in loans and advances.
• The overall deposit book increased by 17.5%, while operating costs reduced by 12%.