Md. Ahsan-uz Zaman 
Managing Director & CEO, Midland Bank

Banks are now not just places to store money or take out loans, but also trusted advisors that help individuals and businesses achieve their financial goals. By prioritizing financial wellness, Midland Bank PLC helps customers make informed decisions about their money and investments, ultimately leading to better long-term outcomes. Through building trust-based relationships with customers, Midland Bank PLC has been able to nurture reliability and retention among its client base.

With experienced staff from various backgrounds, our team of bankers is dedicated to helping our customers achieve their financial goals, whether it is saving for retirement, purchasing a home, or starting a business. With Midland Bank PLC, you can rely on the fact that your financial future is in reliable hands. Our goal is to provide wide-ranging financial solutions that cater to the diverse needs of our customers. With our array of products and services, we aim to empower our customers to take control of their financial well-being and build a secure future for themselves and their loved ones.

Midland Bank offers a comprehensive range of conventional banking products as well as Islami Shariah-compliant products, through Midland Bank Saalam, to cater to the diverse needs of customers. Our extensive digital banking platform enables customers to conveniently perform various banking activities from the comfort of their homes. Through our digital platform, customers can open accounts, transfer funds to or from other banks or mobile financial services (e.g., bKash, Rocket, Nagad, Upay), access digital loans, and manage deposit schemes such as Deposit Pension Schemes (DPS) and term deposits called FDR. Customers can also encash their deposits using our internet banking application called 'Midland Online,' which is available in both web and mobile versions.

Particularly for business customers, we offer a robust Cash Management Solution called 'Midland Cash Management' (MCM), which allows customers to manage their cash flow and make bank transfers with the ability to have dual signatories to authorize payments.

By leveraging digital platforms, we have made banking more accessible and convenient for our customers. Our mobile banking applications 'Midland Online,' MCM, and online banking services allow customers to conduct transactions, manage accounts, and access financial tools from the comfort of their homes. Additionally, we are investing in advanced data analytics and artificial intelligence (Midland Bank Chatbot - Dolly) to better understand our customers' needs and offer personalized recommendations. Through digital channels, we provide real-time balance information, financial guidance, and instant access to a range of services, ensuring a seamless and engaging banking experience.

As customers provide their valuable feedback online, we address issues and fine-tune our products and services while the respondents become eligible to win attractive prizes, ranging from a Smart TV, Refrigerator to a Microwave.