"Call Drop" is a technical term used for describing calls that drop due to technical errors of mobile service providers. The main cause behind this is poor signal. According to a recent report by the Bangladesh Telecommunications Regulatory Commission (BTRC), mobile phone users in Bangladesh have received only 22 minutes of compensation for every 100 minutes of call drop in the fiscal year 2020-21. This led to a loss of Tk 18.5 crore for mobile phone users. What are the main reasons for call drops?

Khondoker Md Shoyeb joins The Daily Star Reporter Shahid Bappy at today's Straight from Star Newsroom to discuss the matter.