IDLC Finance Limited: Bangladesh’s Best Bank for SMEs 2023

M Jamal Uddin 
CEO & Managing Director
IDLC Finance Limited

IDLC's astounding success can be attributed to its product innovation efforts and a focus on streamlining operational efficiency. Continuous process enhancements while maintaining the same number of distribution channels, optimizing resources, and curbing operational expenses has notably contributed to IDLC's success. Overall, IDLC's outstanding performance in SME financing, dedication to delivering top-notch financial services, and commitment to empowering SMEs has solidified its position in the industry. Looking ahead, we plan to continue IDLC's impressive growth by embracing technological advancements. IDLC is already working on leveraging machine learning to make future activities faster and more efficient. 
 

Top 3 Initiatives

• Field-level SME sales force conducted targeted workshops and seminars to educate proprietors about financial products and services.
• Partnered with Delivery Tiger to bridge the gap between rural areas and larger urban consumer bases.
• Conducted a women entrepreneur program in Jashore district, disseminating information on domestic and global developments.

Top 3 Achievements

• Achieved its highest-ever net disbursement of $103.7 million in the first quarter, with a record-breaking $38 million in January alone.
• The SME department demonstrated a return on assets of 1.11% and maintained a low non-performing loan ratio of 3.5%.
• Emerged as Bangladesh's pioneering financial institution in using artificial intelligence to enhance customer experience and optimize operations.