Lifts have evolved from being a luxury to an essential component of modern living. As buildings grow taller and more complex, vertical transportation has become a vital part of everyday life. However, with the increasing reliance on lifts, safety concerns have naturally risen. Ensuring safety at every stage—from installation to regular maintenance—is paramount in preventing accidents and ensuring the longevity of these critical systems.

Consumers often lack in-depth knowledge about lifts, gaining experience over time, but awareness of lift safety is steadily increasing.

Elevator experts advise that customers should prioritise understanding whether the lifts they use meet European Norms (EN) safety standards. These standards cover various stages, including production, design, installation, commissioning, and post-sale maintenance services. It is vital for customers to select reputable brands that consistently adhere to these standards. Leading lift brands today ensure quality installations and reliable maintenance through robust after-sales services.

"For lifts, international guidelines such as the European Standard EN 81-50 or ISO are followed during manufacturing. However, non-branded and mid-range companies often bypass these safety measures, which can lead to serious accidents," shares Md. Jenan-Ul-Islam, Chief Business Officer (CBO), Walton Lift.

He adds, "Walton adheres to the same safety standards as any leading European or US company, with no compromises. We ensure 100 per cent compliance in maintenance, alongside meticulous attention to production, installation, and after-sales services."

Yeasser Arafat Khan, Head of Business & Operations at AG Industrial Solutions Limited, notes, "Otis, one of the oldest and most renowned lift companies globally, incorporates advanced US technology that prioritises safety in all innovations. The company adheres to strict European and ISO standards, ensuring that the drive used in Otis lifts cannot bypass essential safety measures."

Safe installation is crucial for a reliable lift system. Certified professionals following international safety standards ensure that components, including emergency brakes, door sensors, and overload protection, are properly installed and functional. Improper installation can compromise safety, affect performance, and lead to costly repairs. Experts stress the importance of choosing reputable brands and qualified installers for optimal safety. Poor installation can disable key safety mechanisms, posing risks to passengers. Additionally, a poorly installed lift may demand frequent maintenance, increasing operational costs. Ensuring professional installation from the outset establishes safety and long-term reliability.

Proper installation is just the first step; ongoing servicing is equally crucial to ensure lift safety. Merely opting for a branded lift doesn't guarantee its safe operation. Lifts are complex systems that require continuous maintenance to function effectively. Experts advise monthly safety inspections to keep them in top condition. In Dhaka, with its high pollution levels, dust and sand pose a significant risk to sensitive lift components, underscoring the need for regular upkeep to maintain safety and performance.

"Neglecting maintenance can lead to issues like broken loops or failed hydraulic brakes. Additionally, components like hydraulic buffers and safety gears, designed to lock in the event of overspeed, may fail without proper servicing. It's crucial to keep these sensitive components in mind when selecting lifts and during installation to avoid bypassing safety features," says Yeasser Arafat Khan.

To guarantee long-term reliability, companies should offer comprehensive after-sales support, including maintenance and spare parts.

"We ensure thorough after-sales service by inspecting all lift components during each visit. This includes checking the speed, level alignment, and ensuring all parts are functioning as expected. The inspection process can take several hours to ensure everything is in optimal condition," adds Yeasser Arafat Khan.

"Walton is dedicated to providing lift parts for up to 25 years after purchase, offering customers reliable after-sales service and prompt support for maintenance and spare parts," concludes Md. Jenan-Ul-Islam.

Finally, raising awareness among lift users ensures safety and prolongs the lift's lifespan. Clear signage with load limits, emergency instructions, and usage guidelines educates users effectively. Training sessions or videos can promote safe practices, such as avoiding overloading, forceful door handling, and promptly reporting unusual sounds. Encouraging adherence to protocols, like standing clear of doors and not obstructing sensors, is crucial. Regular awareness campaigns by building management further reinforce responsible usage, reducing wear and tear and ensuring a safer, more reliable system.