Leading mobile financial service provider bKash yesterday suspended transactions through its channel with 10 e-commerce platforms.

The platforms are: Evaly, Needs, Alesha Mart, Qcoom, Dhamaka Shopping, Aladiner Prodip, E-orange, Adyan Mart, Sirajgonj Shop and Boom Boom, according to a notice bKash published on its website.

"We are working closely to implement regulatory guidelines of payment system for e-commerce," said Shamsuddin Haider Dalim, head of corporate communication at bKash.

"In the meantime, to protect customers' interests, the payment gateway service of bKash has been temporarily suspended for few merchants. When the payment system is implemented in compliance with the regulatory guidelines, bKash Payment service will be launched again."

Earlier, some private banks suspended card transactions with a number of online merchants as many clients of the lenders have recently alleged that they have not received their products on time despite having made advance payments to the e-commerce platforms.

In some cases, the clients made payments several months ago but failed to get their products as per the commitment given by the e-commerce platforms.

Meanwhile, the commerce ministry earlier in the day agreed in principles that the local e-commerce companies will not get the payment until and unless the goods are delivered to the buyers.