BPO summit to begin on June 21

A two-day BPO Summit Bangladesh 2025 is set to begin for the sixth time on June 21 at Senaprangan in the capital, bringing together firms in the business process outsourcing (BPO) sector.

This year's summit carries the theme "BPO 2.0: Revolution to Innovation", signalling a transformative era of innovation-driven growth for Bangladesh.

It is being jointly organised by the Bangladesh Association of Contact Center and Outsourcing (BACCO), the ICT Division, the Business Promotion Council under the Ministry of Commerce, and the Bangladesh Telecommunication Regulatory Commission (BTRC).

A press conference announcing the summit was held at the ICT Division yesterday.

Opening the event, Musnad-e-Ahmed, joint secretary general of BACCO, presented an overview of the summit's past successes, outlining how previous editions contributed to job creation, global partnerships, and sector growth.

He highlighted that this year's summit would feature participation from 30 local and international IT/BPO companies showcasing their innovations in customer service and experience.

The 2025 summit is expected to become a global platform for dialogue and collaboration.

Nine seminars and workshops on emerging information technology trends will feature insights from internationally renowned experts and information technology-enabled service (ITES) buyers.

In addition, career counselling sessions will target students and young professionals, introducing them to lucrative career opportunities within the BPO industry.

A job fair will also be organised to collect CVs and connect qualified individuals with potential employers.

Special emphasis is being placed on the role of freelancers this year. Dedicated seminars will discuss the challenges they face and identify opportunities for growth, with the aim of formulating supportive policies.

A policy-focused seminar will also gather IT experts, top government officials, and industry leaders to explore necessary reforms for the ITES/BPO sector.

Addressing the press conference as chief guest, Secretary to the ICT Division Shish Haider Chowdhury said, "In this era of the Fourth Industrial Revolution, the ITES sector is a key driver of our economy."

"The BPO industry is unlocking new employment avenues for our youth and enabling Bangladesh to compete globally through innovation," he said.

"The government is committed to supporting this sector through policy, infrastructure, and skills development. Initiatives like BPO Summit Bangladesh mark critical milestones in this journey," he added.

BACCO President Tanvir Ibrahim, who chaired the press conference, reflected on the organisation's journey.

"With over 400 member companies, BACCO has created more than 85,000 jobs and is currently generating over $850 million in annual revenue," he said.

"Our goal is to reach $1 billion in revenue and 100,000 sustainable jobs by 2025. This summit will be instrumental in achieving those milestones," he added.