The Star Health recently was in a conversation with Dr Sanjay Kisanrao Pathare, Director – Medical Services and Mr Kaiser Chowdhury, Director – Human Resources at Evercare Hospital Dhaka. Here is a snapshot for the readers.

Star Health: What unique facilities does the Evercare Hospital Dhaka provide?

Dr Sanjay: Evercare Group is a leading impact-driven healthcare company that operates in South East Asia and Africa. We have 30 hospitals, 16 clinics and 82 diagnostic centres. In Bangladesh, we have two hospitals located in Dhaka and Chattogram.

Evercare Hospital Dhaka is 16 years old with a rich legacy of high-end clinical care. It is the only hospital in Bangladesh accredited by the Joint Commission International (JCI) five times in a row, which means we care about end-to-end quality patient care from admission to discharge. We have high-end services, starting from internal medicine, high-end cardiac services, in vitro fertilisation (IVF) and women care, haematology with bone marrow transplants and oncology services to name a few.

Star Health: How are Evercare Hospital's talents found? What kind of recruitment process does the hospital follow?

Mr Kaiser: In healthcare, talent acquisition can be a life-or-death issue where incompetent resources may lead to unfavourable consequences. At Evercare Hospital Dhaka we ensure that, we have a credible and competent team managing the talent acquisition. Evercare believes in having a diverse workforce who understands the broader array of patient segments. 47% of our total workforce comprises of female employees, reflecting our strong focus on diversity and inclusion. For sourcing of international physicians, we take support from our agencies along with our own sourcing channels. We use our own network, social media, company website, and job sites for sourcing local talents.

Star Health: What specialities are offered for clinical and non-clinical candidates?

Dr Sanjay: There are around 52 specialities available for candidates under the clinical wing including internal medicine, general and laparoscopic surgery, gynaecology and IVF, oncology, gastroenterology, cardiac sciences, paediatric services etc.

Mr Kaiser: Evercare Hospital Dhaka is a great place to work where there is enormous opportunity to learn new things everyday as we are going through various transformation and change management. People usually perceives this as a place to receive medical treatment only but there are also various non-clinical functions like finance, human resources, operations, hospitality, information technology, medical administration and facility management etc. where a person can join and grow with the organisation.

Star Health: Where does Evercare Hospital see itself in the next few years?

Dr Sanjay: We have ambitious plans of adding complex medical programmes and technology. For example, the country has no sustainable liver transplant programme, so we want to develop a robust programme in the next few years. We are the only hospital in the country having a bone marrow transplant programme and now we are ramping it up. We are also developing a bariatric programme and comprehensive stroke centres in our hospitals in Dhaka and Chattogram. We have recently started a heart failure clinic that is one of its kind in the country. We are revamping our complete critical care facilities by adding new technology and talents. We are also updating our kidney transplant programme with a full-time clinical team.

Mr Kaiser: We are automating people processes and have partnered with world-class human resources information system solutions. We are also building performance-centric culture and encourage accountability in all operations. As the industry is changing, we will look for more innovative thinkers who can see the connection between different roles and specialties to provide an innovative and integrated approach towards treating illness and solving organisational problems.