How to communicate better with people

Here is an example of how to keep public and journalists better informed. Indian PM Narendra Modi, even before his arrival in Dhaka, had tweeted a message as to how enthusiastic and delighted he was to be visiting Bangladesh. Since then he had been tweeting and posting photographs on  Facebook, communicating with his people and the Bangladeshis till the very end.

Indian External Affairs Ministry, for its part, on a real time basis kept briefing their newspersons and promptly posting important documents on the website. Both the 22 deals signed between the two countries as well as the joint statement issued at the conclusion of the visit were made available on the Indian External Affairs Ministry official website and tweeter account in no time. 

By contrast our journalists were not served with daily briefings and faced difficulty to get any authentic news; consequently, the public too were starved of information. More importantly inordinate delays were made in posting valuable documents. 

If our newspersons had to turn to Indian sources for valuable information and document, what account do our authorities give of themselves as responsible communicators at this age of digital communication? There is a lesson to learn from Modi's visit, to be sure.