Biman introduces arm badge for upper wing staff

Biman Bangladesh Airlines has introduced arm badge for its upper wing staff at Hazrat Shahjalal International Airport in Dhaka, so that passengers can easily trace them for required assistance.

"This is a new initiative of the national flag carrier to enhance quality of passenger service at the prime airport of the country," Dr Abu Saleh Mostafa Kamal, Biman's managing director and CEO, told The Daily Star.

Elaborating the new initiative, he said, lower wing staff of Biman are mainly engaged in ground service and can be easily traced as they wear reflective vests.

But passengers were facing problems finding upper wing staffs of Biman to seek assistance from them as they wear plain cloths, the Biman boss said.

The Biman MD added, after introduction of arm badge, authorities will be able to monitor activities of its staff through surveillance camera -- whether they are serving passengers sincerely or not.